Replacement Policy

Last updated: 6 August 2026

Thank you for shopping with MAXON Pakistan. This policy explains when a product may be replaced after delivery and how to submit a request.

Replacement-Only Policy

After successful delivery, we provide replacements for verified faulty or incorrect items. We do not accept change-of-mind returns or refunds after successful delivery.

Eligibility

You must report a faulty or incorrect item within 7 days of delivery. The request is subject to verification by MAXON Pakistan and any product-specific warranty terms.

To help us review your request, please provide:

  • your order number;
  • a clear description of the issue; and
  • clear photos or video showing the product, packaging, and reported issue when requested.

Condition of the Product

The product must be returned complete with its original accessories, manuals, and packaging. It should remain in its original condition except for the verified fault being reported.

What Is Not Covered

A replacement may be declined where the issue results from misuse, accidental or liquid damage, physical damage after delivery, unauthorized repair or modification, missing accessories or packaging, or a request submitted after the 7-day period unless a separate product warranty applies.

Replacement Outcome

Once approved, the verified item will normally be replaced with the same model and variant, subject to stock availability. If the same item is unavailable, our support team will contact you with the available replacement options.

Pre-Delivery Cancellations and Lost Shipments

If MAXON Pakistan cancels a prepaid order before delivery because of stock unavailability, an incorrect listing or price, or another reason attributable to MAXON Pakistan, a full refund will be initiated to the original payment method within 7 working days.

If a courier confirms that a prepaid parcel was lost before delivery, you may choose either a replacement shipment or a refund to the original payment method. For delivery details, please read our Shipping Policy.

How to Request a Replacement

Contact our support team as soon as possible and include your order number:

Our team will review the information provided and guide you through verification and collection or return arrangements where applicable.

Translation missing: en.general.search.loading