What payment methods do you accept?

We offer a wide range of payment options to suit your convenience, including credit/debit cards, various mobile payment platforms, and direct bank transfers.

Are there any additional charges apart from the product price?

No, we do not have any hidden charges. The price displayed at checkout includes all applicable taxes and fees, including the delivery fees.

Do you charge any delivery fees?

Yes, a specific fee is charged and this fee is included in the total amount displayed at the time of checkout.

What is your refund policy if I'm not satisfied with my purchase?

We provide a 7-day refund/return policy. To initiate a refund or return request, please send an email to our support team at maxonpakistan@gmail.com.

How do I initiate a return?

To initiate a return, simply contact our customer service team with your order details at maxonpakistan@gmail.com. They will guide you through the return process.

Are there any conditions for returning an item?

Items must be returned in their original condition, unused, and with all the packaging intact. Some items may have specific return conditions, which are mentioned in the product description.

How long does it take to receive my order?

Orders are typically processed and shipped within 2-3 business days. Shipping times vary depending on your location and time may increase in case of any holidays announced by the Government of Pakistan.

Can I track my order during transit?

Yes, you can. You will receive a tracking number via email to track your order status. If you have any questions or need assistance, you can contact our Customer Support team via phone call, WhatsApp or email.

Can I cancel my order after it's been placed?

Yes, you can cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to request cancellation.

Is there a time limit for canceling an order?

Yes, orders can only be canceled within 24 hours of being placed. Once the order has been processed and shipped, it cannot be canceled.

Will I incur any charges for canceling my order?

No, there are no charges for canceling an order within the specified time limit.

What should I do if I placed an order for the wrong item?

If you placed an order for the wrong item, please contact our customer service team immediately at maxonpakistan@gmail.com to request a modification or cancellation.

Can I modify my order after it has been placed?

Modifications to orders can only be made after placing the order. Please contact our customer service team at maxonpakistan@gmail.com, as soon as possible to request any changes.