What payment methods do you accept?

We offer a wide range of payment options to suit your convenience, including credit/debit cards, various mobile payment platforms, and direct bank transfers.

Are there any additional charges apart from the product price?

No, we do not have any hidden charges. The price displayed at checkout includes all applicable taxes and fees, including the delivery fees.

Do you charge any delivery fees?

Free standard shipping applies to orders above Rs.3,000. For orders at or below Rs.3,000, the applicable shipping fee is shown at checkout before payment.

What should I do if I receive a faulty or incorrect item?

Faulty or incorrect items may qualify for replacement within seven days of delivery, subject to verification. Contact our support team at support@maxonpakistan.com with your order details.

How do I initiate a replacement?

Contact support@maxonpakistan.com with your order number and the photos or video requested by our support team. We will verify the request and guide you through the replacement process.

What conditions apply to a replacement?

The product, accessories, and packaging must be complete and in their original condition. Eligibility is subject to verification and any product-specific warranty terms.

How long does it take to receive my order?

Orders are normally delivered within 3–7 business days after confirmation, including approximately 1–2 business days for processing. Sundays and Pakistani public holidays are excluded, and remote destinations or courier disruptions may take longer.

Can I track my order during transit?

Yes. After dispatch, tracking details will be sent to the contact information provided at checkout. For assistance, contact Customer Support by WhatsApp or email.

Can I cancel my order after it's been placed?

Yes, you can cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to request cancellation.

Is there a time limit for canceling an order?

Yes, orders can only be canceled within 24 hours of being placed. Once the order has been processed and shipped, it cannot be canceled.

Will I incur any charges for canceling my order?

No, there are no charges for canceling an order within the specified time limit.

What should I do if I placed an order for the wrong item?

If you placed an order for the wrong item, please contact our customer service team immediately at support@maxonpakistan.com to request a modification or cancellation.

Can I modify my order after it has been placed?

Modifications to orders can only be made after placing the order. Please contact our customer service team at support@maxonpakistan.com, as soon as possible to request any changes.