Shipping policy

Last updated: 6 August 2026

MAXON Pakistan is committed to providing clear and reliable delivery information. This Shipping Policy explains where we deliver, expected timelines, shipping charges, tracking, and what happens if a parcel is delayed or lost.

Where We Deliver

We currently deliver within Pakistan only, to locations served by our courier partners. International shipping is not available at this time.

Processing and Delivery Times

  • Orders are normally processed within 1–2 business days after confirmation.
  • The usual total delivery time is 3–7 business days after order confirmation, including processing time.
  • Business days exclude Sundays and public holidays.

Delivery times are estimates and are not guaranteed. Remote locations, high-volume sale periods, weather, security conditions, public holidays, or courier disruptions may cause delays.

Shipping Charges

  • Free standard shipping applies to orders above Rs. 3,000.
  • For orders of Rs. 3,000 or less, the applicable shipping charge is shown at checkout before payment or order confirmation.

Order Confirmation and Address Accuracy

Please provide a complete delivery address, city, and active phone number at checkout. To request an address change or cancellation, contact us within 24 hours of placing the order and before dispatch. Once an order has been handed to the courier, changes may not be possible.

Orders paid through PayPal must be shipped to the delivery address entered at checkout and associated with the transaction. A requested address change after payment may require cancellation, refund, and placement of a new order.

Tracking Your Order

After dispatch, tracking information is sent to the email address or phone number provided at checkout. If you have not received tracking information after the processing period, please contact our support team with your order number.

Delayed, Undeliverable, or Lost Parcels

If your parcel has not arrived after the estimated delivery window, contact us so we can investigate with the courier. If the courier confirms that a parcel was lost before delivery, you may choose either:

  • a replacement shipment at no additional product cost; or
  • a refund to the original payment method.

Where a refund is selected, MAXON Pakistan will initiate it within 7 working days after the courier confirms the loss. Your bank or payment provider may require additional time to post the funds.

If a parcel is returned because the address was incomplete or incorrect, the recipient was unavailable after repeated delivery attempts, or the customer could not be contacted, our support team will advise the available next step. Any applicable re-delivery charge will be disclosed before reshipment.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, report it within 7 days of delivery. Eligibility is subject to verification and our Replacement Policy.

Contact Us

For delivery questions or assistance, please include your order number when contacting us:

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